Types of Claims
A claim occurs when an unfortunate incident happens to cause loss or damage to an insured person and/or property. “The insured” will be entitled to cover under the policy of insurance, depending on the circumstance giving rise to the loss and the limits of cover provided by the insurance
It is important that all claims are settled quickly and fairly so as to minimize any disruption to you or your business. Claims fall into one or two categories, or a mixture of both:
- Claims against
- Claims by
What to Do
Both categories require that certain procedures be followed to ensure the process runs efficiently:
- Report promptly to your insurer or
- Complete claim forms and forward with applicable documentation (such as quotes and proof of loss) where
- Record all details of the incident or
- Minimize loss by securing premises/vehicle to prevent further
- Never admit liability as this is up to your insurers to accept or
- Communication is important, as quickly as possible after
Handling Third Parties
Whatever the claim type, you must make sure to gather all the right information at the time of the incident, and pass it on to your adviser or insurer immediately, or as soon as practicable. Doing this means your claim can be actioned quickly and efficiently – maximizing the service provided and minimizing the impact on you.
Incidents with Third Parties
- All care, no responsibility
- Making all staff (where applicable) aware of how to react
Do’s and Don’ts
Below are lists of what you should and shouldn’t do in the event of an incident with a third party.
Do’s
- Show sympathy and sincere interest
- Render any assistance, including medical assistance
- Gather all information
- Gather any witness statements and tenant observations
- Take photographs
- Settle small claims on the spot
Don’ts
- Admit liability
- Mention insurance
- Volunteer information
- Fill out the form in their presence
- Put any negative statements on the form